PAIA MANUAL

Prepared in accordance with Section 51 of the Promotion of Access to Information Act, 2 of 2000 (PAIA)

1. Introduction

This PAIA Manual is prepared in accordance with Section 51 of the Promotion of Access to Information Act, 2 of 2000 ("PAIA"). The purpose of this manual is to provide information on the records held by BXE and to outline the procedure to be followed when requesting access to such records.

BXE is committed to transparency, accountability, and the protection of personal information in line with PAIA and the Protection of Personal Information Act, 4 of 2013 (POPIA).

2. Company Details

Company Name: BXE (Business Exchange)

Business Type: Digital Solutions & Enterprise Development

Physical Address: South Africa

Email Address: rd@bxe.co.za

Website: www.bxe.co.za

3. Information Officer

In terms of PAIA and POPIA, the following person has been designated as the Information Officer:

Information Officer: Managing Director

Email: info@bxe.co.za

The Information Officer is responsible for ensuring compliance with PAIA and POPIA, processing access to information requests, and protecting personal information.

4. Records Available Without a Formal PAIA Request

The following records are automatically available on the BXE website or upon request without submitting a formal PAIA request:

• Company profile and background information

• Services and product descriptions

• Marketing materials and brochures

• Public website content

• Policies published on the website

5. Records Available in Accordance With PAIA

BXE may hold the following categories of records, subject to PAIA provisions:

5.1 Corporate Records

• Company registration documents

• Memorandum of Incorporation (if applicable)

• Shareholder records

• Statutory records

5.2 Financial Records

• Financial statements

• Accounting records

• Tax-related documentation

• Banking information

5.3 Human Resources Records

• Employment contracts

• Personnel files

• Payroll records

• Training and development records

5.4 Client and Customer Records

• Client agreements

• CRM data

• Communication records

• Billing and transaction records

5.5 Information Technology Records

• System documentation

• Security and access logs

• Data processing records

• Backup and disaster recovery records

6. Grounds for Refusal of Access

Access to records may be refused in terms of PAIA if the request:

• Infringes on the privacy of a third party

• Contains confidential or commercially sensitive information

• Poses a risk to security or system integrity

• Is legally privileged or prohibited by law

7. Request Procedure

Requests for access to information must be made in writing and submitted to the Information Officer.

The request must include:

• Full name and contact details of the requester

• Sufficient detail to identify the record requested

• The reason for the request (if required)

BXE will process the request within the timeframes prescribed by PAIA.

8. Fees

A prescribed fee may be payable before access to records is granted, in accordance with PAIA regulations. Fee details will be communicated to the requester upon receipt of the request.

9. Protection of Personal Information (POPIA)

BXE processes personal information lawfully and responsibly in accordance with POPIA.

Personal information is:

• Collected for legitimate business purposes

• Processed securely and confidentially

• Not shared without consent unless legally required

• Retained only for as long as necessary

10. Availability of the Manual

This PAIA Manual is available:

• On the BXE website

• Upon request from the Information Officer

11. Updates to This Manual

This PAIA Manual may be updated from time to time to ensure ongoing compliance with legislative requirements.

Last Updated: 2026