At BXE, we are committed to delivering value through reliable CRM functionality and marketing reach — as promised. We stand by our product and service quality, and this policy outlines when refunds may be granted and when cancellations apply without compensation.
1. OUR PROMISE TO YOU
BXE commits to:
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Providing access to a fully functional CRM system as advertised.
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Enabling campaigns that reach audiences using verified and compliant data, tools, and methods.
If we fail to deliver either of these core promises due to a fault on our side, you may be eligible for a refund (see Section 2).
2. ELIGIBLE REFUNDS
You may qualify for a partial or full refund if:
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The CRM platform is non-functional or substantially underdelivers based on its core described features, and we are unable to resolve the issue within 14 business days.
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Marketing campaigns launched via BXE’s platform fail to reach intended audiences, and our team cannot demonstrate technical delivery or engagement (e.g., due to faulty systems or data issues within our control).
Refunds will be assessed on a case-by-case basis and must be requested in writing with supporting documentation.
3. NON-ELIGIBLE REFUNDS
No refunds or credits will be issued in cases where:
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Service dissatisfaction is based on personal preference, lack of engagement, or subjective performance expectations.
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The platform was used improperly or without following setup/training guidelines.
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Campaign results are impacted by external factors such as poor creative, incorrect setup by the user, bounced contacts, or limitations beyond BXE’s platform (e.g., ISP restrictions, spam filters).
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The user cancels after active usage, onboarding, or partial delivery of services.
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Refund requests are made more than 30 days after the service period in question.
4. CANCELLATION POLICY
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You may cancel your monthly subscription at any time.
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Cancellations must be made in writing to billing@bxe.co.za at least 5 business days before the next billing cycle to avoid the next charge.
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Cancellation of prepaid plans or annual contracts will not result in automatic refunds unless an eligible refund case applies (see Section 2).
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Upon cancellation, you will retain access to the platform until the end of your current billing period.
5. DISPUTE RESOLUTION
If a refund is denied and you wish to contest the outcome, you may escalate the issue in writing to our Compliance Team at support@bxe.co.za for internal review.
6. CONTACT FOR BILLING & SUPPORT
BXE Billing Department
Email: billing@bxe.co.za
Support: support@bxe.co.za