Company: EMAIL CO (PTY) LTD T/A BXE CRM – Reg No: 2024 / 325964 / 07)
Website: www.bxe.co.za
1. INTRODUCTION
At BXE, your privacy is important to us. This policy outlines how we collect, use, store, and protect your personal information in accordance with the Protection of Personal Information Act (POPIA) and other applicable laws.
By using our website, CRM platform, or any of our services, you agree to the terms of this Privacy Policy.
2. INFORMATION WE COLLECT
We may collect the following personal information:
a) From Clients and Users:
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Full name and contact details (email, phone number)
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Business name, industry, and registration details
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Billing information
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Login details and user preferences
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CRM data you upload or input into the system (leads, contacts, notes, communication records)
b) From Website Visitors:
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IP address and browser/device information
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Website activity (e.g. pages visited, time on site)
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Form submissions and opt-in data
c) From Marketing Campaigns:
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Responses to landing pages, forms, and surveys
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Consent-based opt-in records
3. HOW WE USE YOUR INFORMATION
We use personal data to:
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Provide and manage CRM and marketing services
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Process transactions and client communications
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Improve the performance and functionality of our platform
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Send service updates, marketing messages (where opted-in), and notifications
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Comply with legal or regulatory obligations
We do not sell or rent your information to any third parties.
4. SHARING OF INFORMATION
Your information may be shared under the following conditions:
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With trusted service providers or partners involved in delivering our services (e.g., email or SMS providers)
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If required by law, court order, or to protect our legal rights
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With your consent or at your request
All third-party processors are POPIA-compliant or bound by similar international data privacy standards.
5. DATA SECURITY
We implement appropriate technical and organizational security measures to protect your data from unauthorized access, loss, misuse, or destruction. This includes:
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Encrypted databases and secure servers
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Two-factor authentication for admin access
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Regular audits and data access controls
6. YOUR RIGHTS UNDER POPIA
As a data subject, you have the right to:
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Access your personal information
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Request correction or deletion of your data
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Withdraw consent at any time
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Object to certain forms of processing (e.g., direct marketing)
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Lodge a complaint with the Information Regulator
To exercise any of these rights, contact us at info@bxe.co.za
7. COOKIES AND TRACKING TECHNOLOGIES
We use cookies to enhance user experience and analyze website traffic. You can manage cookie preferences via your browser settings.
8. RETENTION OF INFORMATION
We retain your personal information only for as long as necessary:
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To provide services and support
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To comply with legal or contractual obligations
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For historical analytics (in anonymized form if required)
9. CHILDREN’S PRIVACY
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
10. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. The latest version will always be available on our website with the effective date clearly marked.
11. CONTACT INFORMATION
If you have any questions or concerns regarding this Privacy Policy or how your data is handled:
BXE (Pty) Ltd
Email: info@bxe.co.za
Website: www.bxe.co.za