Prepared in accordance with Section 51 of the Promotion of Access to Information Act, 2 of 2000 (PAIA)
Company Name: Reg No: 2024 / 325964 / 07)
Registration Number: EMAIL CO (PTY) LTD T/A BXE CRM
Physical Address: The Firs, Biermann Avenue Rosebank, Johannesburg
Postal Address: 4 Salerno Road, Northcliff, Johannesburg, 2195
Telephone: 0612859114
Email: info@bxe.co.za
Website: www.bxe.co.za
1. INTRODUCTION
This manual is prepared in accordance with the requirements of the Promotion of Access to Information Act (PAIA), which gives effect to the constitutional right of access to information held by private and public bodies.
BXE is a CRM and marketing technology platform that enables South African businesses to manage leads, run automated campaigns, and grow customer relationships.
2. GUIDE ON HOW TO USE PAIA
The South African Human Rights Commission (SAHRC) has compiled a guide on how to access records from both public and private bodies. This guide is available from:
The South African Human Rights Commission
Private Bag X2700, Houghton, 2041
Tel: 011 877 3600
Website: www.sahrc.org.za
3. RECORDS HELD BY BXE
The following categories of records are held (either physically or electronically):
3.1 Internal Records
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Company registration documents
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Financial records and statements
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Tax records
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Employment and HR records
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Policies and procedures
3.2 Client-Related Records
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Client databases and CRM entries
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Email/SMS campaign records
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Contractual agreements
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Invoices and billing records
3.3 Marketing Records
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Website activity and analytics
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Landing page engagement
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Opt-in forms and proof of consent
3.4 Legal Records
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Agreements with suppliers/partners
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Intellectual property records
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POPIA compliance documentation
4. RECORDS AVAILABLE WITHOUT REQUEST
The following records are available on request or on our website:
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Company profile
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Services overview
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PAIA manual
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Privacy Policy
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Terms & Conditions
5. REQUESTING ACCESS TO RECORDS
To request access to a record, the requester must complete Form C (as prescribed by PAIA) and submit it with a request fee (if applicable) to the Information Officer:
Information Officer: [Name]
Email: info@bxe.co.za
Physical Address: The Firs, Biermann Avenue Rosebank, Johannesburg
Postal Address: 4 Salerno Road, Northcliff, Johannesburg, 2195
Requests must include:
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Full name and contact details of requester
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Proof of identity (if applicable)
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Description of the record requested
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The right being exercised or protected
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Reason for the request
Access will be granted unless the record is legally protected or falls under a refusal ground as outlined in PAIA.